SpinEmpire Casino Privacy Policy: How We Use Your Data
Last updated: November 2026. Running a real-money casino means we must know who our players are. This page explains which details we hold, what we do with them and how you can ask about them.
| Data controller | GBL Solutions N.V. (no. 155090), Seru Loraweg 17, Curaçao |
| Payment agent | Ramtinar Techconsult Limited, Kasou 18, Office 41, 1086 Nicosia, Cyprus, no. HE 412602 |
| Privacy requests | Email [email protected] |
| Minimum storage | 5 years after your last transaction or account closure |
| Selling or renting data | Never |
Who Controls Your Information
The data controller for SpinEmpire Casino is GBL Solutions N.V. We are licensed by the Curaçao Gaming Authority, licence OGL/2024/589/0556. Without personal information nobody could hold an account, play or try extra features with us, and gambling regulation makes processing it a legal duty for us as controller. Our processing respects the privacy laws we are subject to, among them the EU General Data Protection Regulation (GDPR) and the Curaçao gaming ordinance known as LOK.
By registering you agree to this policy; anyone who rejects it or would rather not share the required details should stay off the site.
What We Collect When You Sign Up and Play
Details you give us
- Account and profile: your email and password at sign-up; later, when the site asks, username, full name, gender, birth date, phone, country of residence and postcode, plus anything you send us through the site or by email.
- Verification: document numbers from your ID, passport or driving licence, proof of address and, when we have to ask, where your money or wealth comes from.
- Payments: bank and payment account details needed to move money in and out of your balance.
- Conversations: live chat transcripts, emails, requests and any survey or feedback you choose to answer. We may keep copies of these messages as a record of your activity.
Details collected automatically
While you browse the lobby and play, our servers log your device, browser and operating system, your IP address, general location, when each session starts and ends, which pages you open, searches, ad clicks and time spent on the site. Part of this comes through cookies.
Details from other sources
To verify you and to fight fraud we may also use public registers and the internet, financial institutions, fraud prevention agencies and public authorities, as well as information you made public or shared through a linked Google or Facebook account.
Why We Use It
- to take your bets, process deposits and withdrawals and run the games, missions and other services you choose;
- to manage your account and answer support requests;
- to confirm age and identity and meet our anti-money laundering and counter-terrorism financing duties;
- to watch for fraud, deliberate delays and irregular play;
- to send promotional content from us and selected partners;
- to learn what players want through voluntary surveys, and to produce statistics from aggregated data.
For every purpose we rely on a legal ground: performing the contract with you, a legal duty, a legitimate interest that we or a third party pursue, consent you gave, or protecting our position in legal claims.
Marketing, Prizes and Your Nickname
We may use your email and phone number to tell you about our games, promotions and services, including offers involving partners and game studios. You can unsubscribe at any time by asking [email protected]. Taking a prize in a contest, for example a slot tournament with a leaderboard, also lets us feature the name or nickname you play under in advertising, with no further payment, wherever the law allows.
Who Receives Your Data
Your data leaves the company only in the cases below, and our agreements with service providers are set up to keep it protected:
- where the law, a court order or a warrant obliges us, or a licensing or regulatory authority requests it;
- to payment providers that complete your transactions under their own privacy policies;
- to supervisors or police when that protects us, our players or others, helps uncover fraud or responds to an official request;
- to providers of hosting, site management, analytics, marketing and email newsletters;
- to any other party with your prior consent.
Share and like buttons come from social networks such as Facebook, whose own policies apply. If the company merges with or is acquired by another business, player data would likely move with it, and we would email you before such a transfer. Some processing happens outside the EU/EEA; in that case protection comes from European Commission adequacy findings, its Standard Contractual Clauses or other safeguards the law recognises. Sites we link to have their own privacy rules, which we do not control.
Retention and Security
Five years is the shortest period we may hold player records. It is counted from your final transaction or from account closure and covers both your sign-up details and everything added while the account was active; anti-money laundering rules set this term, so an erasure request cannot be carried out before it runs out. Archived files stay closed unless a competent authority asks for help with an inquiry into tax, finances, fraud, money laundering or other crime. Closing the account, which you or we may do at any time under our Terms & Conditions, does not shorten the period.
We take every reasonable precaution to keep your data secure and handle it in line with data protection standards and good practice.
Cookies on Our Pages
A cookie is a tiny text file your browser stores while you move between our lobby, cashier and account pages. Ours fall into three groups:
- Required: keep the site and your personal account working, for example your login session.
- Functional: remember settings like language or region and tell us which parts of the site visitors use, which guides our improvements.
- Advertising: placed by partners to show which campaigns bring visits and sign-ups. We do not pass your name or email to affiliate partners, apart from what these cookies collect.
A number of outside providers also place cookies for us, for instance to track site performance and smooth out navigation. You can block or delete cookies in your browser settings, although parts of the site, such as staying logged in, may then stop working.
What You Can Ask Us to Do
Subject to the applicable law, you can request access to your data, ask us to erase it or restrict its use, object to certain processing, take back consent, refuse direct marketing and lodge a complaint with a supervisory authority. Such rights stop short where we must keep or use data for legal, licensing, anti-money laundering, fraud prevention, responsible gaming, security or dispute purposes. If a request is unfounded, excessive or repetitive, we may, as far as the law allows, take longer to reply or decline it.
We do not knowingly keep data on children: account holders must be 19+, or 18+ in Alberta, Manitoba and Quebec, and an underage account is closed once found.
Contacting Us and Policy Changes
For any question about your data, email [email protected] and put "Privacy Request" or "Information Request" in the subject. The team passes each request to the responsible department, which reviews it within the time limits set by law. Our live chat can also point you in the right direction.
This policy is revised now and then, so it is worth a look whenever you return. Continuing to play after a new version goes live counts as accepting it.